Shipping

Australia

Free for orders over $100
$9.50 for orders under $100

New Zealand and South East Asia

Free for orders over $150
$12.5 for orders under $150

Rest of World

$15.00 flat rate shipping

Shipping notes

All prices are flat rate (postage doesn't increase with additional items).
Prices are in AUD (Australian Dollars). To convert to your local currency use the following website www.xe.com
Tracking is included for all countries.
Deliveries require signature on delivery.
If shipping outside of Australia import duties/taxes may apply.

My item has gone missing or hasn't arrived

Don't panic it may take a few weeks depending on where you are located. Check that your purchase isn't a pre-order or that we haven't contacted you regarding availability. In the first instance please contact the shipping provider listed on your shipment notice.

If your item has managed to get lost in the mail we will ship it again. Please note that in the instance that a replacement item is sent a reasonable amount of time must have already passed. During this time we will also contact the postal service and attempt to locate the missing parcel.

My tracking shows that my parcel was delivered but i don't have it!

In the first instance check that nobody in your household has received it and put it somewhere. In the second instance take a look around your property as some couriers may safe drop parcels and in doing so will put them in places that are often obscure. Examples of this include but are not limited to: behind or within bushes/shrubs, under stairs or inside power boxes.

If all else fails send us an email and also call the courier. While it may be frustrating it often results in parcels being located. We will also lodge a missing parcel complaint on our end so as to ensure every effort has been made to locate and deliver your parcel.

Where do we ship from?

Orders may be shipped from our head office located on the Central Coast, NSW, Australia. If your stock is not available locally we will ship from an overseas warehouse. In this instance we will ship via a courier resulting in a similar delivery time.

PO Boxes

Where possible you should avoid using a PO Box. While we can ship to a PO Box couriers generally will not deliver to them meaning we will have to use regular post. Courier is by far the safest and fastest option so a home or work address is usually the best option.

Who do we ship with?

We ship with a variety of postal services/couriers. Who we ship with will depend entirely on where you are located as some areas may not be serviced by some couriers.